HCL Hero software

HCL Hero effectively combines centralised application monitoring with runbook automation.

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Allows IT administrators to easily monitor the status of their servers and perform recovery actions.

An IT administrator’s best friend!

Reduce manual labor, reduce server downtime and improve IT operational efficiency across your company with HCL HERO.

Allows a single point of entry to see misconfiguration, performance or infrastructure issues in multiple environments. Users have an immediate understanding of the situation and where action is needed, with a clear and visually compelling overview.

Eliminate the need to manually maintain custom monitoring scripts
Open the platform to integrate predefined custom monitoring scripts
<Furnizați indicatori de performanță reali, cum ar fi debitul și monitorizarea cozii
Provide AI-based trend estimation for KPI indicators to predict potential problems

Provide an intuitive dashboard with error warnings and priorities and email notifications
Control internal queue exhaustion before the system crashes
Get information about infrastructure weaknesses
Monitor critical agent availability
Plan resource allocation

Beneficii

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Centralised Monitoring Application

Integrate

HCL HERO facilitates the integration of runbook libraries through specific monitoring and KPIs

Predict and Analyse

HCL HERO provides dedicated performance indicators for Work Process Automation using predictive analytics and Runbook recommendations

Retrieve

HCL HERO recommends and executes Runbook processes correlated to specific problems identified in the application server infrastructure components

Analyses Causes

HERO combines specialized KPI tracking with machine-learning capabilities to recognize when MDM processing efficiency drops below a critical level

Run Solution

HERO instructs operators to change WA server settings and automatically runs recovery procedures. HERO also helps operators in training to solve infrastructure problems